1. Returns

If you wish to return your chair for a refund then you can do so.  The product must be in the original packaging and the return shipping fees is the customers responsibility.  There is also a 15% restocking fee applied before the refund is provided.  If the product has been opened, used or the foam has expanded then a return will not be accepted.  In this case however a partial refund or replacement product may be issues depending on the case at hand.  If you are unhappy with the color, size or overall quality of your chair, please return it to us within 7-10 days from arrival and we will refund your chair after said 15% restocking fee.  Return shipping must be covered by the individual that purchased the chair.


2. Shipping Policy

The Shipping time is Appx 3-5 business days, worst case scenario 7, to process and receive your order.  Some products take 5-7 business days, worst case scenario 9.  Orders are not processed or shipped on weekends and most holidays unless previously arranged.
There is no guarantee for when an order will arrive. All shipping or transit times offered by Sumo Lounge or other parties are only an estimate. We strongly recommend ordering in a timely fashion to ensure any delays caused by sihpping or product availablility do not affect when you wish to receive the chair.
If an address has to be updated and the order is already processed to Shipped, the customer must contact FedEx and have the package rerouted once receiving the tracking ID.
We are able to ship to regions that are not available on the site such as Hawaii, Alaska, NW Territories, Yukon or Nunavut, but if you would like a quote for these regions please contact us through our contact form. At this moment we do not ship to PO Boxes, but APO Addresses may be possible, please contact us for more info.


3. Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Sumo Lounge shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Sumo Lounge shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Sumo Lounge shall immediately issue a credit to your credit card account in the amount of the incorrect price


4. Color Variations

Due to monitor settings, monitor pixel definitions, limitations of desktop scanners, digital photography, and dye lot variations, we are unable to guarantee that the color you see on your device is the exact color of the product. We strive to make our colors as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. No refunds will be issued in the case of color not being suitable.


5. Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2015, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.


6. Credit Cards

We currently accept Visa and Mastercard on our site.  If you wish to use any other card we may be able to accept it, please contact us through our contact form. Some international locations may have a small fee, but that will be mentioned before payment.  Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed as soon as the order is finalized.


7. Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.


8. Multiple Product Orders

When a multiple product order is made, we strive to ensure all products are shipped and received at the same time. If a product is unavailable at the time, it will be shipped when it becomes available unless you inform us otherwise.


9. Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sumo Lounge reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.


10. Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sumo signs them or not. We reserve the right to make changes to this site and these Conditions at any time.


15. Coupons, Offers Discounts

Coupons are not valid in conjunction with any other offer unless stated otherwise. Please contact customer support for details on any specific offer.

Customer Support

We are proud to have a thriving young team of 20 dedicated staff who are passionate about what they do. Contact us with any questions and one of our friendly staff will be happy to assist.
Toll Free: +1 (866) 340 7866
Local: +1 (416) 340 7866

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